Etala
Coming soon

Support

How can we help?

Write to support@etala.app with a question or a problem. It helps to say which iPhone or iPad you have and what you were doing. In the app, Settings › Help › Contact & report a problem starts the same email for you.

Common questions

How are prices checked, and why might one be out of date?

Etala has no server. Your own iPhone or iPad looks at the shop pages you saved: in the background when iOS allows, when you open the app, when you pull down to refresh, and when you tap “Check price now” on an item. Prices not checked in the last six hours are refreshed when you open the app.

Background timing is up to iOS, which runs checks at most a few times a day, and they pause in Low Power Mode. In Settings, switch on Background price checks, and look at the note under it: it tells you if Background App Refresh is off or Low Power Mode is on. Some shops also change their pages or block automated visits, in which case a price may not be readable.

Why didn't a price alert arrive?

Check these in order:

  • Notifications are allowed for Etala in the iPhone's Settings app. Etala says so in its own Settings if they are off.
  • The alert you expected is switched on under Price alerts in Etala's Settings: Target reached, Back in stock, Cheaper elsewhere (with a minimum saving) or An offer reaches my target.
  • The item has a target price, and the price was actually checked. Alerts depend on a check running, so see the question above.
  • The price was an on-device estimate. Estimates are labelled as estimates and never send an alert.
How do I restore Premium, and does Family Sharing work?

Open the Settings tab in Etala and tap Restore Purchases on the Etala Premium card. Use the Apple Account you bought it with.

Premium is a one-time purchase tied to your Apple Account and shared with your Family Sharing group. If a shared purchase is taken away, Premium turns off again, but nothing you saved is locked, hidden or removed.

How do I share a list, and who needs Premium?

Open a list, choose Share list… from its menu and invite the people you want. They get the list through iCloud and see changes within seconds.

Only the person who shares a list needs Premium. The people they invite don't. More about sharing.

How do backups work, and how do I restore one?

Once a day, when you leave the app after making changes, Etala saves a copy of your lists to iCloud Drive › Etala › Backups. The last 7 are kept, plus one a month for 6 months, and the files stay even if you delete the app.

Open Settings › Backups to back up now, export a backup file, restore from one of the backups listed, or restore from a file. A restore only adds what's missing: it never changes or removes anything. Lists shared with you aren't in a backup, because they stay in the iCloud of the person who shared them.

How do I move to a new phone?

Sign in to the same iCloud account on the new phone and install Etala. Your lists sync back from iCloud. If something is missing, restore a backup from Settings › Backups. Photos, tags and price history are in it as well.

Which features need Apple Intelligence?

“Read with Apple Intelligence” on typed lines, tag suggestions and gift ideas use Apple Intelligence, on the device. They appear only on iPhones and iPads that support it and have it turned on. Adding from a photo works on every device: the app reads the text in the photo, and where Apple Intelligence is available it also helps choose the best line as the product's name, otherwise it uses the most prominent line. Everything else in Etala works without it.

How do I delete my data?

Delete an item or a list in the app at any time. To remove everything, delete your lists, then in the iPhone's Settings go to your name › iCloud › Manage Account Storage › Etala and delete its data. Backups in iCloud Drive › Etala › Backups are ordinary files, so delete that folder in the Files app too.

Etala has no account and keeps no copy on a server, so there is nothing for us to delete on our side. A list you shared lives in your iCloud and goes when you delete it. A list you joined is the owner's: leave it from its menu, and your own target and tags on it are removed.

Still stuck?

support@etala.app

Coming soon to the App Store

For iPhone and iPad with iOS 26 or later.